Pablo Software Solutions
Terms and Conditions of Sale

VAT (Value Added Tax)
Customers within the European Union (EU) who provide us with a valid VAT Identification Number will not be charged VAT.
We check this information at the time of placing order on the VIES site of the European Commission http://ec.europa.eu/taxation_customs/vies/ .
Customers within the European Union (EU) who cannot provide us with VAT number will be charged VAT at the rate set by the Bulgarian government at the time of purchase.
Customers not located in the European Union (EU) are not subject to VAT.
Shipping methods
Mostly we ship by couriers DHL / TNT / UPS / FedEx which enable both the vendor and the purchaser to track the status of the shipment on the Internet.
For domestic deliveries - packages are shipped by SPEEDY or ECONT Express.
Terms of delivery (see current INCOTERMS) - any requested by the purchaser EXW / FCA / CFR / CPT / CIP / CIF / DDU etc.
Prices
The prices shown on our website include neither packing, insurance nor transport costs. Contact us for confirmation before placing your order.
Duties and taxes
Customs duties, local import taxes etc. are the responsibility of and at the cost of the purchaser.
If there are problems with our documentation in the purchaser's country, we will assist you in clarifying these.
Payment
Payment for non-domestic orders is wire transfer / bank draft / in advance. Bank charges originating in the purchaser's country are for his account. COD (Cash On Delivery) is possible ONLY for customers in Bulgaria.
Forms of payment - Payment can be effected in either EUR or USD
Bank: 'DSK Bank' EAD - Bulgaria, Sofia, ul. Kaloyan 1
Bank account number/IBAN: BG73STSA93000001434570
BIC/SWIFT code: STSABGSF
We do not accept credit card payments.
Reservation of proprietary rights - The merchandise remains our property until our invoice(s) has/have been settled in full.
Complaints
If a product becomes defective within the waranty period, the customer must contact us for return authorization prior to shipping. The transport charges for shipment from the purchaser to PROLIGHT OOD in Sofia are for the purchaser's account. The damaged/defective merchandise will be inspected by the appropriate persons and the claim decided upon. If the claim is justified, we will replace the product at our discretion and at no cost to the customer. Return shipment to the customer is at our cost.
info@prolight.info
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